Job Description

Director - IT Service Delivery North America Share this job Are you looking for that next step senior leadership role of being a North America IT leader with end-to-end delivery responsibility in a global multibillion dollar enterprise company? Are you looking for an opportunity to live in Raleigh, North Carolina? Are you inspired and looking for an enterprise company that is investing and committed to our digital transformation journey and executing this in IT right now with big plans to transform our organization over the next 5 years? Hitachi Energy Transformers- Business Solutions IT Organization is seeking a North America HUB IT Service Delivery Manager. The role will be based in our North America HQ in Raleigh, NC. The role is responsible for multiple factories and offices in USA, Canada, and Mexico for end-to-end IT service delivery. This role is accountable for overall North America IT contribution and value-add to the business, translating business goals into IT landscape and ensuring effective implementation in partnership with Functional/North America organization. You support development and ensure communication and compliance of IT strategies/activities to maximize efficiency for North America/Factory IT and Business processes for technology tools. Job Role Overview: As Director - IT Service Delivery North America you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. Youare providing the interface to the business, consulting with the North America Business Unit leads, IT stakeholders and application owners within the business on IT-related topics. This position is a stakeholder facing role and requires management of expectations within thebusiness. Youleada multi-national team of managers and/or IT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, possibly manage hosted IT resources and support global IT projects in respect of regionalimplementation. Act as an ITBusiness Partner for the related geographical management or for the appropriateregional management. Your Responsibilities

• Leada multi-national team of managers providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region and support global IT projects in respect of North America
• Implementthe global standard IT operating model, overseeService and Project Delivery, and ensure thatthe business voice is an integral part of the PGIT operating model
• Accountable for development and managementof an organizational entity for delivering ITservices, solutions, and activitiesin North America
• Accountable for end-to-end IT service delivery including onsite services, IT/OT Cybersecurity, business applications, infrastructure service delivery, day to day operational management at the sites, and overall digital transformation of factories.
• Aggregate demands for new and improved ITInfrastructure services required by the businessand ensure overall business satisfaction withexisting Infrastructure services
• Collaborates with the Business Unit ITManagement,IT stakeholder and 3rd Party IS Suppliers and across Hubs
• Is accountable for theassigned Country scope towardsHitachi Energy Business andfunctions that delivery of business processes/projectssupporting IS systems/projects is aligned toBusiness andfunctions needs, resulting in improved efficiency,effectiveness, quality and/or operational functionality.

Your Experience:

• Bachelor’s Degree(preferablyEngineeringorComputerScience) or 10+ Years senior manager experience in IT delivery management role across regional geographies. Role requires employee to be USA Citizen or USA Permanent Resident.
• 5+years experiencein IT delivery management role across regional geographies
• 5+years experience in manufacturing operations methods, process, and change management.
• 5+years experience in project management of complex global projects including IT system integration

Tools:

• SNOW Service Now Enterprise IT Management Platform.
• Business IT Internal Applications and tools
• Information/Data & Analytics/Business Intelligence

Location Raleigh, North Carolina, United States of America; Atlanta, Georgia, United States of America; Charlotte, North Carolina, United States of America; Chicago, Illinois, United States of America; Houston, Texas, United States of America Job type Full time Experience Senior Management Job function IT, Telecom & Internet Contract Regular Publication date 2025-07-17 Reference number R0099350 About Hitachi Energy Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@hitachienergy.com . Resumes and applications will not be accepted in this manner. #J-18808-Ljbffr Hitachi ABB Power Grids

Job Tags

Permanent employment, Full time, Contract work, Live in,

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