Position Summary
The Au.D Dispenser or Hearing Instrument Specialist is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification. Also, provides basic audiometric testing. The Hearing Instrument Specialist counsels patients regarding test results and reviews options that best meet their hearing care needs. Performs hearing aid testing, selection, and fitting to all populations. Reviews pricing and sale of hearing aids as a part of the patient education process. The position will work in the Santa Cruz office 4 days a week and the Watsonville office (15 miles south) one day a week.
Primary duties
Establish rapport and gather history from patients, conduct audiometric testing and other diagnostic measurements, and make recommendations for hearing aids
Provide counseling and care which delights the patients
Make ear impressions and ear molds, order instruments
Program hearing aids using a computer
Fit hearing aids and assist with any adjustments, questions or problems
Dispense accessories including batteries, special products, ALD'S, or any other product available through practice
Report patient test results to originating referral source or appropriate staff member for tracking and documentation
Maintain all clinical records and charts as specified by practice management
Support clinic operations by conducting quality control analysis of incoming hearing aids and maintenance of test areas, equipment and supplies
Achieve the clinical operational variables and the monthly and annual goals
Maintain documentation and patient files
Applicant Characteristics
Patience
Trustworthiness
Calm demeanor
Empathy for others
Enjoys people
Presents a professional appearance
Excellent interpersonal skills that allow effective working relationships with a wide range of patients, colleagues, and vendors
Sales / business-minded
Interest in technology
Skills & Abilities
Demonstrated proficiency in hearing aid dispensing to include programmable hearing aids of major manufacturers.
Reasonable problem-solving skills
Strong keyboard/computer/Audiology diagnostic and hearing aid software and equipment experience.
Must be able to organize time and prioritize numerous duties within strict deadlines.
Requires the ability to deal with numerous interruptions.
Must deal with customers in a caring and respectful manner.
Must be detailed oriented.
Demonstrated ability to prioritize and handle a high volume of patients
Must be able and willing to generate referrals from patients and physicians
Must be able to problem solve and manage the day-to-day operations of the clinic independently
Education / Experience
Required:
High School Diploma
Au.D or Hearing Instrument Specialist
Licensed to dispense hearing aids in the state of California
Desired
4-year College Degree
Related experience in medical field
Location: 4 days in Santa Cruz office, 1 day in Watsonville office
Job Type: Full-time
Pay: From $120,000.00 per year
Benefits:
Work Location: In person
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