The Hearing Stack Hearing Instrument Dispenser (Santa Cruz) Job at Confidential, Santa Cruz, CA

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  • Confidential
  • Santa Cruz, CA

Job Description

Position Summary

The Au.D Dispenser or Hearing Instrument Specialist is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification. Also, provides basic audiometric testing. The Hearing Instrument Specialist counsels patients regarding test results and reviews options that best meet their hearing care needs. Performs hearing aid testing, selection, and fitting to all populations. Reviews pricing and sale of hearing aids as a part of the patient education process. The position will work in the Santa Cruz office 4 days a week and the Watsonville office (15 miles south) one day a week.

Primary duties

Establish rapport and gather history from patients, conduct audiometric testing and other diagnostic measurements, and make recommendations for hearing aids

Provide counseling and care which delights the patients

Make ear impressions and ear molds, order instruments

Program hearing aids using a computer

Fit hearing aids and assist with any adjustments, questions or problems

Dispense accessories including batteries, special products, ALD'S, or any other product available through practice

Report patient test results to originating referral source or appropriate staff member for tracking and documentation

Maintain all clinical records and charts as specified by practice management

Support clinic operations by conducting quality control analysis of incoming hearing aids and maintenance of test areas, equipment and supplies

Achieve the clinical operational variables and the monthly and annual goals

Maintain documentation and patient files

Applicant Characteristics

Patience

Trustworthiness

Calm demeanor

Empathy for others

Enjoys people

Presents a professional appearance

Excellent interpersonal skills that allow effective working relationships with a wide range of patients, colleagues, and vendors

Sales / business-minded

Interest in technology

Skills & Abilities

Demonstrated proficiency in hearing aid dispensing to include programmable hearing aids of major manufacturers.

Reasonable problem-solving skills

Strong keyboard/computer/Audiology diagnostic and hearing aid software and equipment experience.

Must be able to organize time and prioritize numerous duties within strict deadlines.

Requires the ability to deal with numerous interruptions.

Must deal with customers in a caring and respectful manner.

Must be detailed oriented.

Demonstrated ability to prioritize and handle a high volume of patients

Must be able and willing to generate referrals from patients and physicians

Must be able to problem solve and manage the day-to-day operations of the clinic independently

Education / Experience

Required:

High School Diploma

Au.D or Hearing Instrument Specialist

Licensed to dispense hearing aids in the state of California

Desired

4-year College Degree

Related experience in medical field

Location: 4 days in Santa Cruz office, 1 day in Watsonville office

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

  • 401(k) matching
  • Health insurance

Work Location: In person

Job Tags

Full time, Part time, Work at office, 1 day per week,

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