Job Description

Employee Experience Associate

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. The Employee Experience Associate (EEA) is often the first point of contact in HR for Hospitals and Clinics' team members. In this role, you'll provide excellent customer service and a variety of hands-on tasks as part of a centralized shared services team within the University of Utah Health Hospitals and Clinics Human Resources department. In this role, the EEA will work to provide closure for HR-related requests and inquiries from staff across the health system. As part of the role, the EEA will process updates and/or changes to employee records, while following the procedures and requirements. The EEA will work with inquiries outside of staff members, including verification of employment, recruiting candidates, etc. The EEA handle first tier inquiries and will follow guidelines to refer more complex issues to the Employee Experience Associate II, direct manager, or other HR staff. In this role, the EEA has knowledge of processes related to all areas of HR.

Responsibilities:

• Responsible as initial HR contact to assist with day-to-day inquiries (calls, emails) and transactional functions across all HR areas, including benefits, compensation, leave administration, employee relations/compliance.
• Provides timely response to inbound requests and questions and escalates complex issues to the Employee Experience Associate II, manager and/or the direct business partner in HR.
• Collaborates with all Employee Experience team members to share knowledge, training and coverage as needed within the shared services model.
• Completes the coordination, documentation and/or necessary steps HR-related tasks, including but not limited to: court orders, employment verification, Department of Workforce Services requests, benefits document processing, etc.
• Coordinates with Talent Acquisition team for new hire data processing and onboarding needs; assists with in-person I-9s processes.
• Collaborates on various projects as needed.
• Empowered and trusted to handle sensitive and confidential information according to department standards.

Knowledge / Skills / Abilities:

• Must be able to communicate effectively orally and in writing.
• Must be detail oriented to provide prompt and accurate information.
• Ability to work with limited supervision in a fast-paced environment.
• Ability to assess and prioritize competing requests or needs.
• Strong MS Office Skills to include Word, Excel, Power Point and Outlook.

Qualifications:

Required:

• Associates degree in human resources, business, or related field or equivalency.

Preferred:

• PeopleSoft/Kronos/ICIMS experience a plus.

Working Conditions and Physical Demands:

Employee must be able to meet the following requirements with or without an accommodation:

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
• Physical Requirements: Carrying, Lifting, Listening, Reaching, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

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