Job Description

Job Description

Are you ready to elevate your career in the Credit Union industry? As a temp Call Center Representative at Christian Community Credit Union in San Dimas, CA, you will play a vital role in delivering exceptional Customer Service in a dynamic Call Center environment. This onsite position provides an energetic atmosphere where you can empower members by addressing their banking inquiries while cross-selling products that best fit their needs. With a competitive pay of $25 per hour based on experience, this role offers not only financial rewards but also the fulfillment of serving others with empathy and integrity. You will be joining a high-performance team committed to excellence and continuous growth.

Your contributions will make a significant impact in the lives of our members and the community we serve. Don't miss out on this opportunity to enhance your career while showcasing your problem-solving skills and customer-centric approach.

Hello, we're Christian Community Credit Union

CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we’ve provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence’s top 100 U.S. credit union list for stability, health & growth.

What would you do as a Call Center Representative?

As a temp Call Center Representative at Christian Community Credit Union , you will have the exciting opportunity to proactively educate members on our array of products and services. By leveraging your product knowledge and building rapport, you will effectively communicate the benefits of various account types, guiding members and applicants in selecting the options that best suit their needs. Your role will involve delivering an outstanding member experience that meets or exceeds expectations through diverse channels such as phone, email, chat, and SMS.

While assisting members with both monetary and non-monetary transactions, you will also tackle inquiries and problem-solving with confidence. By taking ownership of new and different requests, you will enhance our organization’s reputation. Additionally, you will establish additional services by creating account records over the phone, ensuring a seamless and fulfilling banking experience for every member.

Are you the Call Center Representative we're looking for?

To thrive as a temp Call Center Representative at Christian Community Credit Union , several essential skills and qualifications are required. A high school diploma or equivalent is necessary, along with a minimum of one year of experience in a customer service position within a bank or credit union setting. Cross-selling experience is critical, as you will be tasked with guiding members through our diverse product offerings.

Additionally, having at least one year of experience dealing with the public in a call center environment and bilingual skills in English & Spanish are preferred. Familiarity with accounting principles is advantageous, as is the ability to work under pressure in a fast-paced atmosphere. Proficiency with computer systems, strong organizational capabilities, and keen attention to detail are vital, along with excellent telephone techniques, verbal and written communication skills, good math aptitude, and accurate typing skills at a minimum of 35 words per minute.

Knowledge and skills required for the position are:

• High school diploma or equivalent required
• Minimum one year of experience working in a customer service position for a bank/credit union required
• Cross-selling experience required
• Minimum one year of experience dealing with the public in a call center environment preferred
• Bilingual skills (English/Spanish) and knowledge of accounting principles preferred
• Ability to work under pressure in a fast-paced environment & work with computer systems
• Good organizational skills, attention to detail, and telephone techniques
• Excellent verbal and written communication skills
• Good math aptitude and accurate typing skills at 35 wpm
• Ability to work onsite in San Dimas, CA, Monday-Friday, 8:00am to 5:15pm, 40 hours per week (temp assignment duration is three to six months)

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